Welcome to the Liberia Telecommunications Authority Complaint Management System.

Kindly use this platform to report complaint(s) regarding the service provider. Have you contacted your Service Provider on this complaint? Kindly contact your Service Provider first for redress of your issue. However, if you are not completely satisfied with the outcome of your complaint, You may proceed in filling this form by clicking the button below.

The Liberia Telecommunications Authority (LTA) is an independent commission of government established by the Telecommunications Act 2007 and clothed with the authority to regulate the telecommunications sector of Liberia. The LTA’s responsibilities include:

Advise government on policy for the telecommunications sector
Develop and enforce Regulations, Decisions, Rules and Orders for the telecommunications sector.
License and authorize telecommunications service providers, services, and systems.
Manage Liberia’s radio spectrum and numbering resources.
Regulate and promote fair and effective competition within the telecommunications sector;
Regulate interconnection between telecommunications service providers and networks.
Establish and enforce safeguards for consumer protection.
Approve telecommunications equipment and terminal devices connected to networks in Liberia.
Resolve disputes between service providers, and between customers and service providers.
Facilitate the development of the telecommunications sector, and promote the accessibility of affordable and reliable telecommunications services in Liberia.